These Terms and Conditions apply to all orders placed on https://mrdeli.uk.

The website is operated by Mr Deli, located at 136 South Road, Waterloo, L22 0ND.

By using this website, you agree to these terms.

For any questions, you can contact us at hello@mrdeli.uk.

1. Ordering

You can place an order by creating an account, logging in with Google, or checking out as a guest.

When you place an order, you confirm that the information you provide is correct.

We may reject an order if items are unavailable, if there is an issue with payment, or if we believe the order is suspicious.

2. Prices and payment

All prices are shown in pounds sterling.

Prices may change at any time.

Payment must be made at the time of ordering.

Card payments are processed securely by Stripe.

We do not store your card details.

3. Allergies and dietary information

We prepare food in a kitchen that handles all major allergens.

Traces of allergens may remain even when care is taken.

If you have allergies, you should speak with us before ordering.

4. Collection and delivery

You will be told the estimated collection or delivery time during checkout.

Times may change during busy periods or due to delays outside our control.

If you do not collect your order on time, the food may no longer be suitable to eat.

We are not responsible for issues caused by late collection.

If we deliver your order and you are not available, we may need to cancel the order.

No refund will be given in this situation.

5. Cancellations and refunds

Once an order is placed and food preparation has started, it cannot be cancelled.

Refunds are only given if:

• We make a mistake with your order

• An item you ordered is unavailable

• There is a problem caused by us

If there is an issue with your order, you must contact us as soon as possible.

6. Account information

If you create an account, you must keep your login details safe.

You are responsible for all activity under your account.

You can ask us to delete your account at any time.

7. Website use

You agree not to:

• Misuse the website

• Try to access data that does not belong to you

• Attempt to disrupt the website or servers

We may suspend or block access if we believe the website is being misused.

8. Accuracy of information

We aim to keep the menu and pricing correct.

There may be times when details change without notice, such as ingredients, prices, or availability.

We may update food descriptions or photos at any time.

9. Liability

We are not responsible for:

• Loss caused by you entering wrong information

• Allergic reactions if you did not speak with us before ordering

• Delays caused by events outside our control

• Loss of income or business related to use of this website

Our responsibility to you is limited to the amount you paid for the order.

10. Changes to these terms

We may update these terms from time to time.

The latest version will always be available on this website.